Mapping and simulation of process changes before they are implemented to validate expected outcomes. We identify design flaws, bottlenecks and unintended consequences on paper before they become problems on the floor.
A process design flaw discovered during modelling takes hours to fix. The same flaw discovered after implementation can take weeks to undo, disrupts your operation, and damages the confidence of the team in future process changes.
Process modelling is the discipline of testing a process design against realistic scenarios before anyone is asked to follow it. We put the design under pressure, deliberately, before it goes live.
Does the process hold up when volume doubles? Triples? Many process designs that work at normal volume collapse when demand spikes, usually because bottlenecks are invisible until they are overwhelmed.
Every process has exceptions. The design that handles 80 percent of cases perfectly but has no defined path for the remaining 20 percent will consume disproportionate time and management attention.
What happens when the person who owns a critical step is on leave, sick, or has left the business? Process designs that depend on individual knowledge rather than documented procedure are fragile.
What happens when a handoff is missed, delayed, or the information transferred is incomplete? Most process failures occur at handoff points, not during the steps themselves.
We produce a detailed process model of the future-state design, including all steps, decision points, handoffs, roles and timing assumptions.
We develop a set of test scenarios covering normal operation, peak volume, exceptions, role absences and system failures. Each scenario has a defined expected outcome.
We walk the process model through each test scenario, tracing the path of work through the system and identifying points where the design produces unexpected or unacceptable outcomes.
Every design flaw identified during testing is documented with its root cause and recommended resolution. The design is updated and retested until it passes all scenarios.
We produce a testing report confirming which scenarios were tested, what was found, and what was resolved. The process is cleared for implementation only when all critical findings are resolved.
Tell us about the process change you are planning and we will tell you how modelling and testing fits into your timeline.